Koa was built by post-training Nvidia Nemotron 3 Super open-source model with a proprietary synthetic dataset modeled on enterprise knowledge from almost three decades of CRM deployments, according to the companies.

The companies added that they are also bringing Nemotron-based models and accelerated computing into Missionforce, a business unit of Salesforce.

Koa is already in use inside Salesforce, and is now moving into customer pilots with 1-800Accountant, Baxter Credit Union, Engine, Formula 1, UChicago Medicine, and Xero, the companies said.

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